CENTRE OF BUSINESS ANALYSIS AND RESEARCH (CoBAR) DIVISION OF BUSINESS & ENTERPRISE UNIVERSITY OF SOUTH AUSTRALIA

نویسنده

  • Oliver B. Yau
چکیده

This paper describes the adoption processes of business-to-business (B2B) electronic commerce (e-commerce) by Noble Jewelry Limited (Hong Kong), a jewelry manufacturer. By using a website of Noble Jewelry Limited (Noble), iJewelry.com, a B2B e-commerce platform that links Noble with its customers and suppliers, the driving force for B2B e-commerce adoption changed significantly and rapidly. Starting with the initial objectives of achieving cost savings and improving operational efficiency by adopting B2B e-commerce, Noble later becomes driven by a desire to strengthen customer service and improve supplier relationship. This paper outlines how the later objectives are achieved by re-designing internal operation procedures and the information flow between Noble and its customers and suppliers. This results in reducing the cost of communication, shortening production lead-times, improving customer services, and strengthening supplier integration. Logistics and supply chain systems are quickly developed into highly efficient business networks when B2B e-commerce is adopted.

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تاریخ انتشار 2001